SHIPPING & RETURNS

Shipping Policy

Your order will be shipped to the address provided at checkout.

If for any reason your order needs to be shipped to another address, please let us know.

 

All shipments of wedding dresses are sent with priority and tracking number with free shipping for you. 

 

Timings: USA 2 weeks, Europe 1 week.

Please note all timelines are estimates.

Return & Exchange Policy

We gladly accept cancellations.

Please request a cancellation within 2 days of purchase to avoid having moved to fabrics orders for your custom order.

 

As each dress is made to order and customized to the brides measurements, we do not accept returns or exchanges. But please contact us if you have any problems with your order. Refund may occur in situations of a problem with your order to make sure we keep you satisfied.

 

Calliste Bride is not responsible if the purchaser orders the incorrect size or shared wrong measurements. Calliste Bride is not responsible for changes to customer's measurements. This includes but is not limited to; loss or gaining of weight, pregnancy, medical or cosmetic surgery. We assume no responsibility for any damage, staining, or discolouration of the dress after it has been received by the purchaser. Written consent is required for any third party to pick up your dress.

 

If the wedding or event is cancelled, the person purchasing the product is responsible for full payment of all merchandise. There are no refunds or store credits. 

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